Refund policy

RETURN & REFUND POLICY

At Lioness by E. S. Smith, each piece is handcrafted in limited quantities using repurposed authentic cigar boxes and carefully selected materials. Due to the unique and limited nature of our products, all sales are considered final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or if you receive the incorrect item, contact us within 48 hours of delivery at lionessbyessmith@gmail.com.

Please include:

  • Your order number
  • Photographs of the item
  • Photographs of the shipping box and packaging materials
  • A brief description of the issue

Natural Variations

Variations in wood grain, markings, texture, finish, and other characteristics are inherent to the materials and craftsmanship of each Lioness piece. These variations are not considered defects and contribute to the individuality of every bag.

Resolution of Verified Claims

For verified transit damage or fulfillment errors, Lioness may, at its discretion:

  • Repair the item when possible
  • Replace the item with a comparable piece, if available
  • Issue a refund if repair or replacement is not possible

Contact

For questions regarding your order, please contact: lionessbyessmith@gmail.com

Studio@lionessbyessmith.com

Lioness by E. S. Smith